Refund policy

DIELOK Return & Refund Policy

At DIELOK, we want you to be happy with your purchase. If you have an issue with your order, please contact us and our team will be happy to assist.

Returns

Due to the nature of our beauty products, we do not accept returns or exchanges on opened or used products for hygiene and safety reasons.

Eligible items must be unused, unopened, and in their original packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact DIELOK Customer Support with your order number and details of the issue.

We may request photos or other information to help us resolve the issue.

Depending on the situation, we may provide a replacement or refund.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow your bank or payment provider time to process the refund after it has been issued.

Non-Returnable Items

For hygiene and safety reasons, opened or used beauty and cosmetic products are not eligible for return or exchange.

Order Cancellations

Please contact us as soon as possible if you need to cancel your order. Once an order has been processed or shipped, cancellation may no longer be possible.